Shipping policy

1. Dispatch & Processing

At WLDN, we understand that precision and timing are essential.

  • Processing Time: All orders are processed and prepared for dispatch within 24 hours (Monday – Friday).

  • Order Confirmation: You will receive a confirmation email immediately upon placing your order, followed by a secondary notification containing your tracking details once the parcel departs our facility.

2. Global Delivery

We provide premium door-to-door courier services to our global community.

  • Domestic Shipping: Delivery typically arrives within 2–4 business days.

  • International Shipping: We ship worldwide. Delivery timelines vary by destination, typically ranging from 5–10 business days.

  • Shipping Rates: International shipping fees are calculated at checkout and are subject to the destination country’s specific logistics and customs regulations.

3. Duties & Taxes

For international orders, please note that your package may be subject to import duties and taxes once it reaches your country.

  • Responsibility: These additional charges are the responsibility of the recipient.

  • Customs: WLDN has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for further information before placing your order.

4. Tracking Your Order

Once your order has been handed over to our premium courier partner, you will receive a tracking number via email. This allows you to monitor your delivery in real-time until it reaches your door.

5. Shipping Restrictions

  • We are unable to ship to P.O. Boxes or military addresses (APO/FPO) as our couriers require a physical signature upon delivery to ensure your package arrives safely.

  • Any changes to the delivery address must be requested within 2 hours of order placement.

6. Lost or Damaged Items

WLDN takes every precaution to ensure your order arrives in perfect condition. In the rare event that a package is lost or damaged during transit:

  • Please notify our support team within 7 days of the scheduled delivery date.

  • We will open an investigation with the courier and prioritize a replacement or resolution for you.