Refund policy

1. Introduction

This policy outlines the standards and procedures for returning WLDN products. We are committed to ensuring your experience is as seamless as the garments we craft.

2. Order Cancellation

You may cancel your order at any time prior to receiving a dispatch or delivery notification. Once an order has been dispatched, the terms of our return policy will apply.

3. International Shipping

  • Global Reach: WLDN ships worldwide via premium courier services.

  • Rates: Shipping fees are calculated at checkout and vary based on your location and order volume.

  • Processing: All orders are processed within 24 hours. A tracking link will be emailed to you upon departure from our facility.

4. Returns & Exchanges

We offer a 30-day window from the date of delivery for returns or exchanges, provided the following conditions are met:

  • Hygienic Standards: Due to the intimate nature of our products, underwear that has been opened, tried on, or removed from its original seal cannot be returned or exchanged.

  • Condition: Items must be unworn, unwashed, and in their original, undamaged packaging with all labels attached.

  • Exclusions: Sale items and personalized products are considered final sale and are not eligible for return.

5. Defective or Incorrect Items

WLDN strives for perfection in every stitch. If you receive a product that is defective, damaged, or incorrect:

  • Notification: Please notify us within 7 days of delivery.

  • Resolution: Upon inspection and validation, we will prioritize a replacement. If the item is out of stock, a full refund will be issued to your original payment method.

6. The Return Process

To ensure efficient processing, please follow these steps:

  1. Initiate: Log your return via our Contact Us page or email us at [Insert Email].

  2. Secure Packaging: Ensure the product is securely packaged to prevent damage during transit.

  3. Reference: Clearly mark your return authorization number on the exterior of the parcel.

7. Refunds

Once your return is received and inspected, refunds are typically processed within 7 business days. Funds will be credited back to your original payment method (Credit Card, Instant EFT, etc.).